Customer Complaints Arbitration Committee

Customer Complaints Arbitration Committee

Detailed information about the activities of the arbitral tribunal is announced to the public through the annual activity report of the arbitral tribunal.

Who can apply to the arbitral tribunal

Only real persons can apply to the arbitral tribunal, as the arbitral tribunal's activities cover all kinds of individual banking transactions that are not related to commercial activities for real person bank customers.

What the arbitral tribunal examines

The arbitral tribunal examines the complaints or disagreements about the provision of banking services to private individuals by individuals (ie private current and deposit accounts, loans, checks, cards, etc.).